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Frequently Asked Questions (FAQ’s)

Here at YES Group (Your Embroidery Services Ltd) we want to try to answer as many customer questions as possible so if you don’t see what you after then please fill in the enquiry form at the bottom of the page and we will aim to answer your question directly and include a reply within the site.

We hope our FAQ’s help answer as many questions as possible.

  • This is a good question; The best industrial embroidery machine is the one that’s right for your business not what a distributor wants to sell you!
    But this brings another question of how do you know what’s right?

    There are 7 main brands of embroidery machines in the UK market today from SWF Korea, Barudan Japan, Happy, Tajima, Melco, RICOMA & ZSK.
    Here at YES, we offer SWF Korea that is 100% fully built in South Korea since 1974 & RICOMA that’s 100% built in China with German & Japanese parts to give you the flexibility and profitability that your business needs.

    If your looking to start a business with a Single or Two Head, Expand your business with a 4, 6, 8 or 12 head industrial embroidery machine or even want to produce more with less overheads and less equipment, Our Brand of SWF and RICOMA can offer you the best productivity and value.

  • Simply put there is a lot, both brands have a great track record on quality of manufacture, quality of stitch and have advanced features.
    Both SWF Embroidery Machines & Tajima both offer 1, 2, 4, 6, 8 & 12 heads but all have different specifications.

    SWF have a large stitching area as standard of 450 x 400, however the SWF Korea embroidery machine is larger in size taking up more space and up to 25% heavier.

    Both Tajima & SWF have Auto Tensioning and digitally controlled presser feet for thicker fabric control, whilst SWF also stitches at 1,200spm on their multi head machines which is faster making it more productive at the time of writing this reply (12.07.2023).

    The other major difference is SWF Korea is the only manufacturer that offers the world’s only patented SWF, Dual Function hybrid embroidery machine!
    This gives the user the ability to produce more, more flexibility with the ability to stitch the same design/products and or 2 totally different ones on the same machine at the same time!

    If that was not enough, the biggest benefit is that the SWF Dual Function embroidery machines stitch up to 25% more than other brands with the ability to keep stitching even if you get a thread break.

    Please ask a member of our team for production figures and further information.

  • Here at YES (Your Embroidery Services ltd) we have been the main SWF Korea distributor since 1996,  SWF have been manufacturing stitching machines since 1974 giving them over 48 years of experience in the Sewing industry.

  • Yes, both SWF Korea and RICOMA both incorporate USB ports to load your designs, They also have coloured touch screens, Wi-Fi or wired ethernet connection.

  • Well, it’s simple really, if you are looking or have a SWF Embroidery Machine then you have one lever to pull and the whole machine is lubricated at once saving time and money.

    If it’s a RICOMA Embroidery Machine, then you have a series of oil holes like with other brands that require oiling at least once per week depending on what the manufacture recommends.

  • All SWF Korea Embroidery Machines incorporate 15 needles across the complete range whilst RICOMA offer 20 Needle machines.

    The benefit of more needles means you can set up the machine in 4 different ways compared to only 3 with a 15 needle machine.

    By this we mean that you can have 5 x 3 or 5 x 4 different types of needles for different applications which means it gives you the best quality all the time.

  • Basically, what you are doing is using the “wrong” Needle, for example if you are stitching knitwear and then move on to caps or thick bags, you should be changing your needles!

    The reason simply put is that you are trying to push fibres apart when you stitch knitwear but when you stitch thick bags you need to cut them apart.

    For knitwear we recommend from a 65 size up FFG light ball point and for bags a 75-size upwards RG or Sharp point needle.


  • The best way to find out where any embroidery machine is built is by way of looking at the serial number name or information plate.

    If the manufacture is honest and open where they build the machines like SWF & RICOMA are, your will find that its clearly stamped on the serial number or information plate positioned on the machines main body and beam on either the front or back!

    In the case of SWF Korea and RICOMA, SWF Korea is 100% manufactured in South Korea where as RICOMA’s manufacturing facility is 100% based in China.

    Both SWF Korea & RICOMA embroidery machines are manufactured, fully developed respectfully with no outsourcing or sub manufactures!

  • There are several companies in the UK offering embroidery machines ranging from domestic local shops dotted around the country to industrial machine providers.

    Here at YES Group, we offer the RICOMA embroidery machines & SWF Korea industrial embroidery machines.

    There are others offering ZSK – Stocks Sewing Machines, Tajima AJS Embroidery Services, Barudan Japan, Happy – Midwest or even Melco embroidery machines from Amaya UK.

    All have different benefits or draw backs depending on your needs, for example Amaya offer Melco 1 head embroidery machines but don’t offer industrial multi heads whereas AJS offer Single heads & Multi Heads whereas here at YES Ltd we offer SWF Korea single heads, Multi-heads, Auto Tensioning 1200spm multi heads or even the SWF Korea Flexible Dual Function embroidery machines that stitch up to 25% more than any other multi head available.

  • The best machine is the right machine for you, the top-rated machines in our book are those that reduce companies’ overheads, have less down time, less thread breaks and also allow the operator to be more flexible effectively doing more with less and saving you money.

    Check out the SWF Korea Dual function embroidery machine  YouTube video here.

    See why SWF Korea out-performs Tajima, Happy, Barudan, ZSK or even RICOMA with its flexible working operation for the life time that you have the machine!

  • Here at YES, we offer 2 specific embroidery machines for beginners that’s ideal for new start off business, The RICOMA RCM 2001 or for the lower cost purchaser the SWF Korea SWF/MAS12 embroidery machine.

    Both are great machines for new business ventures into embroidery and both come complete with all the cap embroidery frames, tubular garment frames, tool/parts kits, manuals, networking software and full delivery installation & training.

    Starting from Just £8,000 + vat you can get up and running with a professional mainstream industrial embroidery machine from Your Embroidery Services ltd.

  • Looping stitches can be the result of incorrect threading, firstly make sure the top and bobbin threads are threaded correctly.

    If the machine is threaded correctly, check the thread tension is evenly balanced. Also, be sure to check the needle as an old or wrongly positioned needle will cause looping and other embroidery problems.

    Also sometimes some older machines from many manufacturers could need to have the stitch direction changed or may need a different needle plate, Check with the supplier to check this.

  • There are many types of needles for different applications, Ballpoint needles can be used for all types of different projects and are the most popular needle for embroidery on to knitwear or made-up garments such as t-shirts, polo shirts, hoodies, jumpers and more.

    However, we recommend using sharper needles on leather, satin, or any other fine material such as a sharp point or spear point depending on the application.

    For heavy material such as leather at size 80/85 leather needle is best whereas stitching on caps would be a size 80 to 90 sharp point needle.

    With caps or metallic threads you can also use a gold-plated needle that helps to reduce friction and when combined with a sharp needle point is perfect for caps or woven thicker fabrics.

    Check out all different types of needles at 

  • Over time many threads have improved in quality and in the past Rayon Thread was the market leader due to is colour range and shine.

    Today with the market being so wide and varied, we recommend the use of 100% polyester for all embroidery projects.

    Polyester thread is more durable and tends to leave less lint than rayon thread, it also has the shine and is better for use on children’s clothes as it melts if close to heat whereas Rayon thread is made from cotton and could catch fire.

    Check out the latest range of Polyester thread that we offer from FuFu Embroidery Treads –

  • Thread breaks happen for many reasons with the most common one being lack of preventative maintenance to the machine, an embroidery machine should be serviced every 12 months.

    Other common causes of thread breaks are :

    • The needle can be worn out if you’ve been using it for a long period of time or on thick materials which it may have not been design to be used on.
    • Your machine may be threaded incorrectly, Check the thread passage (way) to make sure all the threads are correctly positioned as per the manufacturers specification.
    • Threads might be damaged or old, Threads can get damaged by not being stored correctly or left in a damp cold area.
    • Prolonged exposure to air, light, heat can make your thread brittle. To prevent breaks, store thread in a dark, cool place.
    • Hooping may not be tight enough, a loose garment can create issues.
    • The tension might be too loose or too tight.

  • The needle might be worn out, structured hats have a thick material and plastic reinforced middle section, which could break the needle.

    When sewing caps, make sure the bill of the cap is as flat as possible. It’s also very important to pay attention to the digitized logo. You should be aware of which logos may be used for different materials.

    The way the DST was created may not be suitable for hats. Also, the hooping may not be correct.

    Make sure you are using a sharp point size 80 to 90 needle for cap depending on the cap type, “DO NOT USE A size 75 FFG Ball point needle” as these are for knitwear, if you hear a popping sound coming from the needle during stitching then you are suing the wrong needle!

  • As a basic guideline that many professional embroiderers use to determine when to change needles is the three strikes rule. You should replace a needle whenever there has been three consecutive thread breaks on the needle.

    You should also change a needle if it breaks or is skipping stitches.

    Generally, also it’s a good practice to replace all your needles every 3 months especially if you’re not changing them to make sure you are causing the correct needle for the right application as they will become blunt very quickly with will lead to thread breaking and needle breaking.

  • Common reasons why needles break:

    The needle is worn out or old.

    The needle is bent due to the wrong needle type being used.

    The design may have too many stitches for the area.
    You might have hit a hoop.
    Hooping wasn’t tight or smooth.
    The fabric or material is too thick for the type of needle.

  • There is no default setting on a standard embroidery machine unless you have a automatic tenshioning machine from SWF Korea.

    If the problem is on one needle, you can start by pulling the thread and feeling its tension.It shouldn’t be too tight or too loose.

    Check the needles that are functioning properly and try to mimic their tension. As you pull, you should be able to feel when problem needle has reached the same tension as the needles that are working well.

    Once you believe you have acquired a good standard tension, try an “H” or “I” test. During the “I” test, you should follow the one-third rule. Make sure you have one-third of bobbin thread in the middle and one-third of top thread on both sides.

    Generally, if you have fairly even columns, your tension should be correct.