You may notice that the FIRST thing that any of our tech support personnel will ask during any help session is:
The reason they do that is simple: 97% of questions are answered during the self-paced training course on our UV Printers and/or Print Optimizer – so the vast majority of issues with an end result are a process issue, not a product issue.
That’s why training is SO IMPORTANT
Calling tech support is not the best way to get trained on how to do something!
If you haven’t done your complete training course yet, please do that here. Once you have completed that, please fill in the request form on this page and we’ll answer as soon as possible.
YES Group has an advanced tech support ticketing system we use to make sure everyone gets the help they need as quickly as possible. When you complete the Ticket form it is put into the queue for the next available qualified technician.
TIP: Include a detailed description of the problem AND photos or videos if you can.
It’s VERY important to us that you get back up and running as quickly as possible, so you will hear from us as soon as possible.