YES Group

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Embroidery Machines

SWF Embroidery Machines

  • Single Head Machines
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Ricoma Embroidery Machines

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UV DTF Printers

ColDesi UV 24H3R

Transfer Printers

Ricoma Luminaris Printer

Learning Hub

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  • Frequently Asked Question

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  • UV Printer Support
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  • PTM Support
  • DTG M2 Support
  • Embroidery Machine Support
About Us

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  • DTF Supplies
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  • Transfer Printers
  • Spangle Bling Machines
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Compress UV Printer Support

Have you taken your training course? 

You may notice that the FIRST thing that any of our tech support personnel will ask during any help session is:

The reason they do that is simple: 97% of questions are answered during the self-paced training course on our UV Printers and/or Print Optimizer – so the vast majority of issues with an end result are a process issue, not a product issue.

That’s why training is SO IMPORTANT

Calling tech support is not the best way to get trained on how to do something!

If you haven’t done your complete training course yet, please do that here. Once you have completed that, please fill in the request form on this page and we’ll answer as soon as possible.

How Support Works:

YES Group has an advanced tech support ticketing system we use to make sure everyone gets the help they need as quickly as possible. When you complete the Ticket form it is put into the queue for the next available qualified technician.

TIP: Include a detailed description of the problem AND photos or videos if you can.

It’s VERY important to us that you get back up and running as quickly as possible, so you will hear from us as soon as possible.

There are a few videos below just to help make sure you’re set up properly. All are also available in the self-paced training.

Support Videos

Playlist

3 Videos

Support Documents

Compress UV | 600/1200 User Manual

Compress UV | Print Quality Evaluation, Maintenance & Recovery

Compress UV | 600/1200 Maintenance

How to improve UV Printer Ink Adhesion
Adhesion is one of the most important aspects of printing with any UV printer or ink set. This article explains why and the different products and processes available.