Attention: Our phone systems are currently down. We apologize for any inconvenience this may cause.
We’re testing something new. George and Miro are AI-powered support agents designed to help you get more out of your YES Group equipment. Whether you’re running a Digital HeatFX 24H2/24H4 or a DTF Station R-Series printer with Miro/Max shaker-dryers, these bots are here 24/7 to guide you through maintenance routines, troubleshoot common issues, and point you to the right supplies, parts, or how-to videos — all based on official YES Group resources.We’ve created a special email list just for machine operators to receive:
The most common issues are shared by almost every direct to film printer on the market. Either ai bot will likely be able to point you in the right direction (but no promises)
You can chat with the bots just like you would a person – tell them that doesn’t sound right, or it’s weird or you already tried that and it should correct – but you can always contact us directly too!
One thing our testers noticed right away is that the Q&A is cached in your browser! That means if you have more than one issue over time, or just need to check the answers, they should still be here when you come back to this page. (depends on your browswer settings)
You may notice that the FIRST thing that any of our tech support personnel will ask during any help session is: “Have you been to training?” The reason they do that is simple; operating a DTF Printer, choosing the right supplies and actually producing transfers are all inter-related. So getting trained one problem at a time is a recipe for frustration, not success. First, we’ve created a VERY complete video training course that will answer your questions about operations, maintenance and software. If you are a YES Group customer you should already be registered for the training course here.
If you cannot find your answers there we are ready to help! Here’s what to do next
YES Group has an advanced tech support ticketing system we use to make sure everyone gets the help they need as quickly as possible. When you complete the Ticket form it is put into the queue for the next available qualified technician. Because some days we get more support requests than others, and some problems take more time to solve than others, our response time varies.
TIP: Include a detailed description of the problem AND photos or videos if you can.
It’s VERY important to us that you get back up and running as quickly as possible, so you will hear from us as soon as possible.TIP: Include a detailed description of the problem AND photos or videos if you can.
Open that support ticket below and choose Direct to Film:
Whether you’re scaling slowly or waiting for the right moment, you don’t have to delay your print business. Our trade
transfers deliver vibrant, durable, ready-to-apply results on garments, products, and hard surfaces.
Many of the videos below were created by the manufacturer in the U.S. but they DO NOT provide
direct support here in the UK. Always contact YES GROUP!
Didn’t find your answers here? Choose the link below to open a support ticket:
