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Digital Heat Direct To Film

DTF - Direct To Film Printer | 24H2
Have you been to training?
You may notice that the FIRST thing that any of our tech support personnel will ask during any help session is: “Have you been to training?” The reason they do that is simple; operating a DTF Printer, choosing the right supplies and actually producing transfers are all inter-related. So getting trained one problem at a time is a recipe for frustration, not success. First, we’ve created a VERY complete video training course that will answer your questions about operations, maintenance and software. If you are a YES Group customer you should already be registered for the training course here.
Please make sure you’ve completed the course before putting in a support ticket and refer to those lessons to see if your support question can be answered quickly there.
If you cannot find your answers there we are ready to help! Here’s what to do next:
How Support Works:

YES Group has an advanced tech support ticketing system we use to make sure everyone gets the help they need as quickly as possible. When you complete the Ticket form it is put into the queue for the next available qualified technician. Because some days we get more support requests than others, and some problems take more time to solve than others, our response time varies.

TIP: Include a detailed description of the problem AND photos or videos if you can.

It’s VERY important to us that you get back up and running as quickly as possible, so you will hear from us as soon as possible.

Open that support ticket below and choose Direct to Film:

Contact YES for Help ONLY

Many of the videos below were created by the manufacturer in the U.S. but they DO NOT provide direct support here in the UK. Always contact YES GROUP!

General Videos
DigitalHeat fx dtf12H2

Changing the Printhead

Wet Capping Color Head

Testing Head Board vs Print Head

Changing Dampers

Replacing Board Cable (V1)

PrintExp Changing Language to English

Fume Extractor Setup and Operation

Working with Pantone Colors

Cost Calculator Accuracy

Print Optimizer – Updating Plugins

Advanced Head Cleaning

General Videos
DigitalHeat fx dtf24H4

Adjusting Power Supply on Dryer

Testing/Changing Power Supply on Dryer

Installing Bushing/Bearing Kit on Dryer

Adjusting Auger Timer (Version 1)

Installing Auger Timer (Version 1)

Adjusting Auto Step Sensors

Change Head Board

Tighten Carriage Belt

Adjusting Head Carriage Height

Testing Printer Vacuum Fans

Checking Power Management Board Connection

Adjusting Belt Speed

Advancing Film (also in training videos)

Replacing Dampers

Changing Print Head

Identifying Dampers

Adjusting Auto Step Sensors

PrintExp Changing Language to English

Installing Back Fans on 24H2/H4 Dryer

Manually Flushing or Changing Printheads

Fume Extractor Setup and Operation

Wet Capping

Proper Ink and Powder Curing

Uninstall and Reinstall Print Optimizer

Working with Pantone Colors

Vertical Check after Head Installation

Cost Calculator Accuracy

Adjusting Stepping Motor

Print Optimizer – Updating Plugins

Print Head and Cap Top Alignment

Advanced Head Cleaning

Didn’t find your answers here? Choose the link below to open a support ticket: