CREATING A SUPPORT TICKET

Need Technical Support? We’re Here to Help.

Before submitting a support ticket, please ensure you’ve checked our AI DTF Support Agent and Training Portal, where you’ll find answers to the most common questions, tutorials, and troubleshooting guides.

Regular machine servicing is essential to maintain performance and avoid unexpected issues. If you’re experiencing a problem, our team is here to assist.

If you’ve been unable to resolve the issue through our resources, you can now submit a support ticket directly to our Technical Support Centre.

The more detail you provide, the faster we can help.

When completing the form, please ensure you include:

• Machine Make & Model
• Serial Number
• A clear description of the issue
• Upload photos or videos that show the problem (if applicable)

This information allows our technicians to assess your request accurately and provide you with the best possible support.

Once submitted, your ticket will be logged, and a member of our technical team will be in touch.