YES Group has an advanced tech support ticketing system we use to make sure everyone gets the help they need as quickly as possible. When you complete the Ticket form it is put into the queue for the next available qualified technician. Because some days we get more support requests than others, and some problems take more time to solve than others, our response time varies.
TIP: Include a detailed description of the problem AND photos or videos if you can.
It’s VERY important to us that you get back up and running as quickly as possible, so you will hear from us as soon as possible.
Open that support ticket below and choose Direct to Garment:
Many of the videos below were created by the manufacturer in the U.S. but they DO NOT provide direct support here in
the UK. Always contact YES GROUP!
Spider Mini Manual
Removing the Capping Station
Capping Station Flush
Platen Orientations
M2 Hood Removal
M2 Default Menu Settings
M2 Boss Board Diagram
M2 Counter Reset
M2 Holding Error
Flushing Support Filter
Short Head Cable Replacement
DTG M2 User Guide
M2 Training Videos
Didn’t find your answers here? Choose the link below to open a support ticket:
