YES Group


Embroidery Machines

SWF Embroidery Machines

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Ricoma Embroidery Machines

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ColDesi UV 24H3R

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Ricoma Luminaris Printer

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DTG M2 Support

DTG Printer support
How Support Works:

YES Group has an advanced tech support ticketing system we use to make sure everyone gets the help they need as quickly as possible. When you complete the Ticket form it is put into the queue for the next available qualified technician. Because some days we get more support requests than others, and some problems take more time to solve than others, our response time varies.

TIP: Include a detailed description of the problem AND photos or videos if you can.

It’s VERY important to us that you get back up and running as quickly as possible, so you will hear from us as soon as possible.

Open that support ticket below and choose Direct to Film:

Frequently Asked Questions

M2 Printhead and Damper Replacement

M2 Replacing the Encoder Disk (No Link)

Installing the M2-X Upgrade Kit

M2-X Upgrade Kit | What’s Included

DTG M2 | Replacing the Release Mechanism (No Link)

M2 Capping Station Replacement

Contact YES for Help ONLY

Many of the videos below were created by the manufacturer in the U.S. but they DO NOT provide direct support here in the UK. Always contact YES GROUP!

Support Documents

Spider Mini Manual

Removing the Capping Station

Capping Station Flush

Platen Orientations

M2 Hood Removal

M2 Default Menu Settings

M2 Boss Board Diagram

M2 Counter Reset

M2 Holding Error

Flushing Support Filter

Short Head Cable Replacement

DTG M2 User Guide

M2 Training Videos

Didn’t find your answers here? Choose the link below to open a support ticket: